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boxoff@imperialtheatre.ca 

(506) 674-4100 | (800) 323-SHOW (7469)

General

Coat Check

There is a coat check available in our lower lobby.

Washrooms

Washrooms are located on the balcony level and the lower level. All washrooms have accessible stalls and change tables.

Cell Phones

Please remember to turn off your cell phone when entering the auditorium. Not only does a ringing/chiming phone disturb everyone, but the backlight of a device’s screen is equally distracting to those around you.

Cameras

For the vast majority of performances, the use of any recording equipment (cameras, video cameras and audio recording devices including cellular phone and tablets) is prohibited.

Please listen for pre-show announcements or, if in doubt, ask an usher. In cases where limited use of personal cameras is allowed, please be considerate of those around you.

Flashes are ineffective in the auditorium and must always be turned off. Please remember that the constant use of any device is a distraction to those seated around you, and you will be asked to put the device away if you are causing a disturbance.

The quality of your recording can never match the experience of enjoying a live performance, so sit back and enjoy the show.

A Special Note About Flash Photography

In addition to being ineffective in the auditorium, flashes are dangerously distracting for performers – especially dancers. Anyone taking flash photographs will be asked to leave the auditorium.

A Word About Scents

We ask our patrons to refrain from using strong scents out of respect for your fellow patrons who may have sensitivities.

Where is my Seat?

We have added seat number ranges to the walls above the doors to the auditorium to help you determine which side to enter. Once inside, one of our friendly, trained volunteer ushers would be happy to show you to your seat.

Latecomers

To ensure an enjoyable experience for all, latecomers will not be admitted until there is a suitable break in the performance and will be seated where it will not interfere with other patrons’ enjoyment of the show.

 

Ticket FAQs

Audience Ages

Children are those 12 and under
Youth are those 18 and under
Seniors are those 65 and up
Students are those with a valid Student I.D.

Accessibility

Imperial Theatre is committed to excellence in serving all customers. The Theatre has various locations on the orchestra level that are easily accessible for those patrons with mobility concerns. We also welcome service animals to any part of the premises that is open to the public.

Please visit or call our Box Office at 674.4100 to speak with a Customer Service Representative. Our Box Office staff will be pleased to help you find the seat that is perfect for you!

Wheelchair and Transfer Seating

Standard Configuration: Six wheelchair accessible positions are available in various location on the orchestra level, with one side-companion seat per position.

Special Configuration: When required, nine wheelchair accessible positions are available on the orchestra level. Side-companion seating cannot be guaranteed, but we will do our best to accommodate your guest.

Transfer Seating: Imperial Theatre has many seats that are ideal for those who are able to transfer and would prefer to sit in a standard theatre seat. Please call the Box Office to find the seat that works best for you.

Hearing Assist

Hearing-assist devices are available for no charge. Please reserve then purchasing tickets to ensure availability, and then pick up devices at our House Manager’s desk on arrival.

Babes In Arms

For family performances and performances specifically for children, infants under the age of 1 year will be admitted to the auditorium free of charge. Infants must not occupy a seat, but will remain in their parent’s arms in their parent’s seat.

For adult performances, all patrons, including infants, are to have their own ticket and seat.

If you are unsure if a show is considered a family or adult performance, please call Box Office: 506-674-4100

Children At The Theatre

There is nothing better than seeing children enjoying a show and Imperial Theatre is committed to enriching the lives of young people through the performing arts. However, not all performances are equally suitable for children, and we encourage parents and caregivers to inquire in advance. For most adult performances, all patrons including children are expected to remain quietly in their seats throughout. Should a caregiver and child need to leave a performance, they are welcome to relax in our lobbies.

Event Cancellations, Ticket Refunds and Exchanges

In the event that a performance is cancelled for any reason, tickets will be eligible for a full refund. Please call our Box Office at (506) 674-4100 to arrange for a refund using the original method of purchase.

In the event that you are unable to attend an Imperial Theatre show, we would be happy to exchange your tickets or issue a credit to your account for the original ticket price. Ticket exchanges and returns must take place by noon on the day of the performance, and the original tickets must be returned to the Box Office before any exchanges or credits can be issued. No exchanges or account credits will be issued for a performance that has already taken place.

 

Imperial Theatre