Imperial Safer Space Mandate

Click Here for the Imperial Theatre Safer Spaces Mandate

Coat Check

There is a coat check available in our lower lobby.


Washrooms are located on the balcony level and the lower level. All washrooms have accessible stalls and change tables.

Cell Phones

Please remember to turn off your cell phone when entering the auditorium. Not only does a ringing/chiming phone disturb everyone, but the backlight of a device’s screen is equally distracting to those around you.


For the vast majority of performances, the use of any recording equipment (cameras, video cameras and audio recording devices including cellular phone and tablets) is prohibited.

Please listen for pre-show announcements or, if in doubt, ask an usher. In cases where limited use of personal cameras is allowed, please be considerate of those around you.

Flashes are ineffective in the auditorium and must always be turned off. Please remember that the constant use of any device is a distraction to those seated around you, and you will be asked to put the device away if you are causing a disturbance.

The quality of your recording can never match the experience of enjoying a live performance, so sit back and enjoy the show.

A Special Note About Flash Photography

In addition to being ineffective in the auditorium, flashes are dangerously distracting for performers – especially dancers. Anyone taking flash photographs will be asked to leave the auditorium.

A Word About Scents

We ask our patrons to refrain from using strong scents out of respect for your fellow patrons who may have sensitivities.

Where is my Seat?

We have added seat number ranges to the walls above the doors to the auditorium to help you determine which side to enter. Once inside, one of our friendly, trained volunteer ushers would be happy to show you to your seat.


To ensure an enjoyable experience for all, latecomers will not be admitted until there is a suitable break in the performance and will be seated where it will not interfere with other patrons’ enjoyment of the show.


Ticket FAQs

Audience Ages

Children are those 12 and under
Youth are those 18 and under
Seniors are those 65 and up
Students are those with a valid Student I.D.


Imperial Theatre is committed to excellence in serving all customers. The Theatre has various locations on the orchestra level that are easily accessible for those patrons with mobility concerns. We also welcome service animals to any part of the premises that is open to the public.

Please visit or call our Box Office at 674.4100 to speak with a Customer Service Representative. Our Box Office staff will be pleased to help you find the seat that is perfect for you!

Wheelchair and Transfer Seating

Standard Configuration: Six wheelchair accessible positions are available in various location on the orchestra level, with one side-companion seat per position.

Special Configuration: When required, nine wheelchair accessible positions are available on the orchestra level. Side-companion seating cannot be guaranteed, but we will do our best to accommodate your guest.

Transfer Seating: Imperial Theatre has many seats that are ideal for those who are able to transfer and would prefer to sit in a standard theatre seat. Please call the Box Office to find the seat that works best for you.

Hearing Assist

Hearing-assist devices are available for no charge. Please reserve then purchasing tickets to ensure availability, and then pick up devices at our House Manager’s desk on arrival.

Children & Babes in Arms:

There is nothing better than seeing children enjoying a show and Imperial Theatre is committed to enriching the lives of young people through the performing arts. However, not all performances are equally suitable for children, and we encourage parents and caregivers to inquire in advance. For most adult performances, all patrons including children are expected to remain quietly in their seats throughout. Should a caregiver and child need to leave a performance, they are welcome to relax in our lobbies.

Babies may be held for the duration of a performance and do not require a ticket. Each person older than one year must have a valid ticket to enter, and have a seat to themselves as per our fire code.

Event Cancellations, Ticket Refunds and Exchanges

Tickets are non-refundable, but may be exchanged or returned for a box office credit no later than 24 hours prior to the performance. Some fees may apply.