Accessibility
Imperial Theatre would like to accommodate your needs as best possible, however, we recognize that there are many types of existing barriers one may face when accessing the theatre.
Please send inquiries, feedback or questions regarding accessibility and improvement by phone at 506-674-4100 or email us at boxoffice@imperialtheatre.ca.
Physical Barriers
The entrance to Imperial Theatre is a ground-level entry/exit. There are automatic doors located on the far right (facing the building from the street). There is then a vestibule, followed by a second set of doors into the lobby, also automatic.
There are four levels, accessible by stairs or by elevator. They are:
| Lower Lobby | Basement | Coat Check, Washrooms, Access to Orchestra Seating |
| Orchestra/Main Lobby | First Floor | Box Office, Concessions |
| Balcony | Second Floor | Access to Balcony Seating, Concessions, Washrooms |
| Administration | Third Floor | Offices - Staff Only |
Imperial Theatre has two sets of wheelchair accessible washroom facilities – men’s and women’s washrooms in the Lower Lobby, and men’s and universal washrooms on the Balcony level. The doors to the washroom are not automatic. If you need assistance, please speak to a staff member.
Inside the auditorium, there are no steps to access the seating of the Orchestra. However, seats in the Balcony do require stairs to access. The number of steps depends on the location of the seat, as each row rises by one flight. As such, accessible seating is located in the Orchestra. Imperial Theatre aims to accommodate access needs wherever possible – please contact the Box Office for more details.
The Box Office is located in the Main Lobby, and has two kiosks. One kiosk is raised at standing height, and the other is lower at waist height.
Transportation
Bus Routes
Imperial Theatre is within walking distance of Charlotte Street / RBC stop, accessible via several lines. Saint John City Transit runs until approximately 11pm.
Parking
Imperial Theatre Theatre does not have a parking lot, though on-street parking is available around King’s Square and on several neighbouring streets in the uptown area.
Parking in some Saint John Parking Commission lots is free after 6:00 pm.
There are two accessible parking spots located beside the Theatre, on the right hand side of the street.
Cell Phone Charging Station:
Whether you are walking, driving, or busing to your next stop, we want you to leave the theatre with a phone fully charged!
Speak with the House Manager in the Main Lobby if you need a charging cable for your device.
Language Barriers
Unless it is advertised otherwise per event, Imperial Theatre’s staff members speak and write fluently in English language only.
Francophone staff may be present, dependent on availability.
Sign language interpretation, as well as other forms of written and/or verbal translation, is present and specified in the advertising of some, but not all of Imperial’s events.
Seating
Imperial Theatre is committed to excellence in serving all customers.
Please visit or call our Box Office at (506) 674-4100 to speak with Box Office staff. We will be pleased to help you find the seat that is perfect for you!
Accessible Seating
There is reserved seating on the Orchestra (floor) level for those who have access needs that cannot be accommodated by our regular seating.
This could include wheelchair users, but extends to anyone who needs it. Side companion seating is also available, and we will do our best to accommodate your party.
Accessible seating is subject to availability – please visit or call the Box Office to book.
Transfer Seating
Imperial Theatre has many seats that are ideal for those who are able to transfer and would prefer to sit in a standard theatre seat.
Please call the Box Office to discuss the seating that works best for you.
Mobility
If you require hands-on assistance, please bring a friend or aide to accompany you. For your safety and ours, our Volunteers and Staff are unable to help with direct physical aid.
We are happy to help place your mobility aids to the side during the show, and bring them back to you following the end of the performance.
Assisted Listening
Imperial Theatre is fully equipped with an Assistive Listening System throughout the auditorium for patrons who are hard of hearing. These hearing assist devices are available for no charge, but subject to availability.
Devices may be reserved by calling the box office, or requested on the night of the show by visiting the House Manager’s desk in the Main Lobby.