Includes: Privacy Policy, Safer Spaces, Ticket FAQ

Commitment to Your Privacy

The Imperial Theatre is dedicated to safeguarding the personal information you provide when you purchase tickets, become a member, subscribe to our newsletter, enroll in educational or outreach programs, or make a donation.

 

Collection, Use, and Disclosure of Personal Information

Collection

Imperial Theatre collects personal information voluntarily provided by you in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). The data collected relates solely to our programs and activities, and may include:

• Name

• Mailing and email addresses

• Telephone number

• Date of birth, gender, language preference (for marketing and fundraising)

• Browsing data on the Imperial Theatre website

Use

Your information is used to enhance the relationship between you and the Imperial Theatre, including but not limited to:

• Mailing your tickets

• Responding to inquiries

• Sending membership renewals

• Informing about performance updates

• Providing newsletters and brochures

• Processing financial transactions

• Administering contests, promotions, and surveys

• Notifying special events

• Soliciting donations and ticket purchases

• Generating statistics and reports

Your information may also be used as permitted or required by law.

Disclosure

Imperial Theatre does NOT share, rent, or exchange your personal information with third parties except:

·      Where authorized by you

·      Where required by law

·      If you subscribe to a series of shows

·      With trusted service providers under strict privacy agreements (e.g., ticket processing, IT, financial services)

Please note, some services may involve cloud servers located in the United States, where your information will be protected under applicable U.S. laws.

Fundraising and Donations

We rely on donors and sponsors to fulfill our mission. Your information may be used to:

• Thank donors and issue tax receipts

• Invite you to special events

• Assist with ticket purchases and exchanges

• Provide newsletters and stewardship reports

• Recognize donors in print materials

• Solicit donations

• Maintain engagement and statistical analysis

Internet Usage Information

When you browse our website, we may collect anonymous technical data such as:

• IP address and network location

• Domain used to access the site

• Browser and operating system type

• Date and time of access

• Pages visited and downloads

• Referring website address

This data helps us:

• Ensure accessibility in both of Canada’s official languages

• Improve website content and functionality

• Measure marketing effectiveness and visitor engagement

• Tailor website content to device types

Cookies

Cookies are used to enhance your website experience by:

• Tracking usage patterns

• Facilitating secure access to parts of the site

• Personalizing services to patrons and donors

You may disable cookies at any time through your browser settings, though this may affect site functionality.

Use of Google Analytics

We use Google Analytics for anonymous traffic analysis to help improve our website. No personal identifying information is shared with Google. You can opt out by disabling cookies, JavaScript, or by using Google’s Opt-Out Browser Add-On.

For details, see Google's Privacy Policy (https://policies.google.com/privacy).

Protection of Children’s Information

Imperial Theatre collects contact information only for program participants aged 12 and older, strictly for identification and communication about educational opportunities. Parental/guardian consent is required for participants under 18 years old.

Your Privacy Rights and Choices

• You have the right to access and correct your personal information.

• You may opt out of any communications at any time.

• To exercise these rights or to raise concerns regarding privacy or Canada's Anti-Spam Legislation (CASL), please contact our Privacy Officer:

 

Email: bethany@imperialtheatre.ca

Mailing Address: Imperial Theatre, 12 King Square South, Saint John, NB, E2L 5B8

Phone: (506) 674-4100

If your concerns are not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada at www.privcom.gc.ca.

 

External Links :Our website may contain links to other sites which are not governed by this privacy policy.

Imperial Safer Space Mandate

Click Here for the Imperial Theatre Safer Spaces Mandate

Coat Check

There is a coat check available in our lower lobby.

Washrooms

Gendered Washrooms are located on the lower level and Universal Washrooms are located on the balcony level. All washrooms have accessible stalls change tables are available in the lower level.

Cell Phones

Please remember to turn off your cell phone when entering the auditorium. Not only does a ringing/chiming phone disturb everyone, but the backlight of a device’s screen is equally distracting to those around you.

Cameras

For the vast majority of performances, the use of any recording equipment (cameras, video cameras and audio recording devices including cellular phone and tablets) is prohibited.

Please listen for pre-show announcements or, if in doubt, ask an usher. In cases where limited use of personal cameras is allowed, please be considerate of those around you.

Flashes are ineffective in the auditorium and must always be turned off. Please remember that the constant use of any device is a distraction to those seated around you, and you will be asked to put the device away if you are causing a disturbance.

The quality of your recording can never match the experience of enjoying a live performance, so sit back and enjoy the show.

A Special Note About Flash Photography

In addition to being ineffective in the auditorium, flashes are dangerously distracting for performers – especially dancers. Anyone taking flash photographs will be asked to leave the auditorium.

A Word About Scents

We ask our patrons to refrain from using strong scents out of respect for your fellow patrons who may have sensitivities.

Where is my Seat?

We have added seat number ranges to the walls above the doors to the auditorium to help you determine which side to enter. Once inside, one of our friendly, trained volunteer ushers would be happy to show you to your seat.

Latecomers

To ensure an enjoyable experience for all, latecomers will not be admitted until there is a suitable break in the performance and will be seated where it will not interfere with other patrons’ enjoyment of the show.

 

Ticket FAQs

Audience Ages

Children are those 12 and under
Youth are those 18 and under
Seniors are those 65 and up
Students are those with a valid Student I.D.

Accessibility

Imperial Theatre is committed to excellence in serving all customers. The Theatre has various locations on the orchestra level that are easily accessible for those patrons with mobility concerns. We also welcome service animals to any part of the premises that is open to the public.

Please visit or call our Box Office at 674.4100 to speak with a Customer Service Representative. Our Box Office staff will be pleased to help you find the seat that is perfect for you!

Wheelchair and Transfer Seating

Standard Configuration: Six wheelchair accessible positions are available in various location on the orchestra level, with one side-companion seat per position.

Special Configuration: When required, nine wheelchair accessible positions are available on the orchestra level. Side-companion seating cannot be guaranteed, but we will do our best to accommodate your guest.

Transfer Seating: Imperial Theatre has many seats that are ideal for those who are able to transfer and would prefer to sit in a standard theatre seat. Please call the Box Office to find the seat that works best for you.

Hearing Assist

Hearing-assist devices are available for no charge. Please reserve then purchasing tickets to ensure availability, and then pick up devices at our House Manager’s desk on arrival.

Children & Babes in Arms:

There is nothing better than seeing children enjoying a show and Imperial Theatre is committed to enriching the lives of young people through the performing arts. However, not all performances are equally suitable for children, and we encourage parents and caregivers to inquire in advance. For most adult performances, all patrons including children are expected to remain quietly in their seats throughout. Should a caregiver and child need to leave a performance, they are welcome to relax in our lobbies.

Babies may be held for the duration of a performance and do not require a ticket. Each person older than one year must have a valid ticket to enter, and have a seat to themselves as per our fire code.

Event Cancellations, Ticket Refunds and Exchanges

Tickets are non-refundable, but may be exchanged or returned for a box office credit no later than 24 hours prior to the performance. Some fees may apply.