Ticket FAQs


(506) 674-4100
1-800-323-SHOW (7469)



Box Office Hours

Monday to Friday:  Noon to 5pm
Saturday & Sunday:  Closed

On weekends, the Box Office will open 2 hours prior to showtime.
On weekdays, the Box Office is open until the start of the performance.


12 King Square South
Saint John, New Brunswick
E2L 5B8

Audience Ages

Children are those 12 and under
Youth are those 18 and under
Seniors are those 65 and up
Students are those with a valid Student I.D.


Imperial Theatre is committed to excellence in serving all customers. The Theatre has various locations on the orchestra level that are easily accessible for those patrons with mobility concerns. We also welcome service animals to any part of the premises that is open to the public.

Please visit or call our Box Office at 674.4100 to speak with a Customer Service Representative. Our Box Office staff will be pleased to help you find the seat that is perfect for you!

Wheelchair and Transfer Seating

Standard Configuration: Six wheelchair accessible positions are available in various location on the orchestra level, with one side-companion seat per position.

Special Configuration: When required, nine wheelchair accessible positions are available on the orchestra level. Side-companion seating cannot be guaranteed, but we will do our best to accommodate your guest.

Transfer Seating: Imperial Theatre has many seats that are ideal for those who are able to transfer and would prefer to sit in a standard theatre seat. Please call the Box Office to find the seat that works best for you.

Hearing Assist

Hearing-assist devices are available for no charge. Please reserve then purchasing tickets to ensure availability, and then pick up devices at our House Manager’s desk on arrival.

Babes In Arms

For family performances and performances specifically for children, infants under the age of 1 year will be admitted to the auditorium free of charge. Infants must not occupy a seat, but will remain in their parent’s arms in their parent’s seat.

For adult performances, all patrons, including infants, are to have their own ticket and seat.

If you are unsure if a show is considered a family or adult performance, please call Box Office: 506-674-4100

Children At The Theatre

There is nothing better than seeing children enjoying a show and Imperial Theatre is committed to enriching the lives of young people through the performing arts. However, not all performances are equally suitable for children, and we encourage parents and caregivers to inquire in advance. For most adult performances, all patrons including children are expected to remain quietly in their seats throughout. Should a caregiver and child need to leave a performance, they are welcome to relax in our lobbies.

Event Cancellations, Ticket Refunds and Exchanges

Tickets are non-refundable, but may be exchanged or returned for a box office credit no later than 24 hours prior to the performance. Some fees may apply.